We are a highly skilled bridal atelier, yet a small establishment. Our focus and goal is to make our bride's dreams come true by wearing a dress and accessories that balance her body and her beauty. We try to keep everything else simple and right to the point, as these 'Terms and Policies" are. We are the best for brides who have this same goal, use their energy and efforts positively, understand that they get what they pay for, and do not cut corners when it comes to their wedding gowns.
By using our web site, you consent to our "Terms and Policies", and collection and use of the information you provide. If we decide to change anything in our terms and policy, we will post those changes on this page, without making any other effort, so that you are updated and informed. The information and suggestions on this website, including our FAQs are just general ideas based on the experiences that we had with the dresses and the clients that we worked with, or came across, in this certain demographic and time. Not everything said here can be useful to everyone and one should consult individually and closely with someone she trusts; then decide what or who is the best for her. Although most may consider the provided information very useful, the purpose is more expression of views and experience from where we stand.
No matter who pays for the services or products that we provide, we only know the bride or the person wearing the dress and our accessories as our client, and we'll be responsive toward her only. The "Contact Forms" are filled by her only. Bridal salons and wedding planners who expect no benefits but their brides receiving the best, please have their brides contact us directly.
We are only able to make suggestion in person and in our official consultation sessions; and only on services that we provide. Please contact us ONLY if the service or type of products you need are listed on Services page, have sufficient budget, and you believe we are your best choice. Consider viewing our FAQs to learn more about us and get answers to your questions. All correspondences are done through the web site or by email only. We are not designed to take or make phone calls. We are unable to respond to requests or questions regarding services that we do not provide, or make any recommendations.
Every bride needs some alterations on her dress, unless the dress is custom-made through proper numbers of fittings and adjustments.
For on-line purchases, when practical, we may schedule fittings and provide the alterations for extra and separate cost from the purchased price. Because we are perfectionists, highly skilled, and spend more time on each dress, our prices are higher than others!
We meet (by appointment only) with brides who wish to custom design and custom make their bridal gowns, or just need alterations on dresses purchased elsewhere. We work based on a "first ordered, first served" policy and we are only committed and responsible when the order is placed and the non-refundable deposit is paid. We require a deposit of equivalent of 1/2 of estimated cost, plus the total estimated cost of materials and fabrics. We do not accept payments from anybody but the bride or client wearing the dress and accessories, and all the payments must be cleared before rendering any services or pick up.
The collected identifying information will be only used to serve the purpose of your request and your affair with us. We may use non-identifying and aggregate information to improve the design of our web site. We will not disclose anything that could be used to identify those individuals. If any part of contact, communication, correspondence, purchase, order, experience, and/or contract is made public by the bride or anyone else to damage our reputation, we will not keep anything private and we will publicize everything we have to clear our name and reputation!
All the fields on the contact form are needed to save time for both sides and better serve you. This will determine if we are the best choice for you. We will not schedule any appointments if the budget is not reasonable for the project considering our skill. We are committed to use our limited time and resources for brides who find us their best choice and wish to pay for quality and skill. The purpose of the consultation fee (which goes toward the final cost) is to discourage price shoppers as this would be fundamentally wrong method to find the right establishment, and we do not want any part in it. We are not appraisers and will not spend time to just give quotes even though we get paid for it. This is not a kind of service we provide.
We require before and after pictures for any services that we provide in-person, and nothing will leave our studio before being finished as ordered, tried on, approved, and pictures are taken from the client wearing the dress and/or accessories. There will not be any exceptions.
Due to the nature of business and the fact that just taking some pictures wearing our products can satisfy the purpose of the orders, no returns are accepted and all sales are final. We carefully and perfectly check all our products before shipping, but we encourage everybody to select proper insurance for their shipment, just in case.
We do not collect any involuntarily personal information through the use of technology. We use standard efforts, about the confidentiality of the collected information, however whenever you disclose personally identifiable information on line, that information can be used by others. In short our website is not any more or less secure than any other websites that we all deal with on regular basis.